If you are not satisfied with a product or want to exchange a size, you can return or exchange the purchased product within 14 days from the delivery of goods. We do not cover shipping costs for this. Please also refer to the cancellation policy.
Please send your return to:
Please note that we can take back only perfect and unworn goods - without signs of use or odors.
Merchandise that has been customized or explicitly made for you by us or a third party and ordered by you cannot be exchanged or refunded. If the clothes are not in the original bag with all accessories, we can not accept them and accept them as return items. Therefore, we ask you to try on the goods very carefully and put them in the package. If necessary, please use additional protective packaging. Please ensure adequate protection against transport damage with suitable packaging to avoid claims for damages due to inadequate packaging.
If you wish to offset an item with another item, unfortunately this is not possible for administrative reasons. Please return the unwanted item and place a new order for the new item.
Right of withdrawal
Right of withdrawal of the customer as a consumer:
Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
The goods must be returned in perfect condition, unworn and in the original packaging. Likewise, the blombe must not be removed from the clothing.
To exercise your right of withdrawal, send us a clear statement (eg a letter sent by mail or e-mail) about your decision to revoke this contract. Please enclose the sample cancellation form with your shipment. You will receive this by e-mail in response to your request for revocation. Send the item with the revocation form to:
If you revoke this contract, we shall reimburse you for all payments we have received from you, except for the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us, without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You can also find the withdrawal form by clicking on the following link.